Cancellation Policy:

Your booking reserves a dedicated time slot.

• Cancellations within 72 hours of travel – 50% of the fare will be charged.
• Same-day cancellations – Full fare will be forfeited.
• Rescheduling – Payment will be held as a credit for future use.
• To avoid cancellation fees, notify us at least 4-5 days in advance via email.
• A $45 non-refundable fee applies to cover booking and correspondence costs.

Yes, we recommend booking in advance to secure your preferred time and avoid last-minute availability issues. Passengers should book their transfer at least 48 to 72 hours in advance to avoid any last-minute inconveniences. Same-day bookings are subject to availability.

Yes, if you’re booking online, select ‘One Way’, and you won’t be required to enter a return date.please note discount applies to return bookings, but one-way trips do not receive this discount.

No, your booking is not confirmed until you receive a confirmation email, which is separate from your payment receipt. Some bookings require manual review due to special requests before they can be finalized.

Full payment is due at least 7 days before travel. For bookings within 72 hours, immediate payment is required.

We accept credit/debit cards via a secure ANZ VeriFone Eftpos NZ link. A surcharge of 2.5%+ applies, and international payments may incur a $10–$20 fee.

Cash payments depend on the booking and may be allowed at our discretion.

We track your flight, but it’s your responsibility to provide the correct flight number at booking, along with an active phone number and email.For delays within our hours, we’ll arrange the next available shuttle, but adjustments may take time. If delayed beyond our hours, we’ll provide service on the next available shuttle.If your flight arrives very early, you may need to wait, as our shuttles run on a planned schedule.

Confirmation emails are sent within 24–72 hours. If you haven’t received yours, check your spam or promotions folder.For urgent bookings, we prioritize confirmations, but during busy periods, we process them accordingly. If you still need help, please contact us.

You may travel in a van, minibus, or car, depending on passenger volume that day. For private bookings, the vehicle type (car or van) depends on the number of passengers and luggage.

Car Seat Policy:

• Car seats available on request ($15 fee).
• Booster seats available if needed ($5 fee).
• You can bring and install your own car seat or booster.

No, our vehicles do not have WiFi. While some companies advertise onboard WiFi, cell coverage is inconsistent along the route, leading to a spotty and frustrating experience.

Think of it as the perfect chance to unplug, relax, and enjoy the journey!

Each passenger may bring one 7kg carry-on and one 23kg suitcase. Extra luggage must be pre-booked at $15 per item; unbooked items incur a $20 fee at pickup

Oversized items (e.g., surfboards, bicycles) require pre-booking at $15; unbooked items may be refused. Large musical instruments, sports gear, and travel trunks are not allowed—please book a private transfer for these.

Passengers must assist with loading/unloading their luggage.

Pets are not permitted on our shared transfers. However, service dogs trained for specific tasks are welcome. If you need to travel with a pet, please contact us in advance, and we can advise on available pet shuttle options.

For any booking changes, please reach out to us. Modifications within four days of travel are subject to availability. Additional charges may apply for extra passengers, sports equipment, or added services.

No, Sometimes, bad weather is common in New Zealand, but our service runs daily, rain or shine. Our vehicles are equipped with seasonal tires, and our experienced drivers ensure a safe journey. Please note that weather conditions may impact travel times.

After clearing customs, turn left to the pre-booked shuttles area, where the driver will hold a sign with your name. If you don’t see them, wait near Vodafone or Spark and stay inside the terminal.Wait 10–15 minutes, then call or text if the driver hasn’t arrived. Delays may occur due to parking, traffic, or weather, but the driver will stay in touch. Once you arrive, please text or call with your contact number.

No, our schedules are carefully planned to run back-to-back, so we are unable to make stops at grocery stores, liquor stores, or dispensaries. However, short stops for restroom use or urgent needs may be accommodated upon request, if feasible.

We strive to ensure timely arrivals, but we cannot guarantee you will make your flight due to factors like traffic, weather, or unforeseen delays. Depending on the situation, we may recommend an earlier pickup to allow for a smoother journey. We do our best when scheduling and driving to provide a reliable service.

Your shuttle departs based on flight arrivals, passenger pickups, and traffic conditions. For shared transfers, expect departure 50 minutes to 1.5 hours after arrival to allow time for customs and other passengers. Slight delays may occur if coordinating multiple pickups. Private transfers leave as per your booking. We aim to depart promptly while managing schedules efficiently.

A shared shuttle means traveling with other passengers, with possible stops for pickups and drop-offs. Pickup times are set 2–3 days before travel, usually 3 hours before international flights and 2 hours before domestic flights, though they may be earlier due to road conditions.

A private shuttle is booked exclusively for you, with pickup and drop-off times arranged to suit your schedule.

Yes, our shuttle service operates 24/7, ensuring reliable transportation at any time of the day or night. However, advance booking is required to confirm availability.

Shuttle2Home provides service across Hamilton, Auckland, and surrounding areas, including transfers to and from Auckland Airport, Hamilton Airport, Tauranga, Rotorua, and other nearby regions. If you’re unsure whether we cover your destination, feel free to contact us for confirmation.