General Terms
By accessing our website or using Shuttle2Home services, you acknowledge and agree to be bound by these Terms and Conditions. If you do not agree, please refrain from using our services.
All shuttle bookings must be made through our official website (www.shuttle2home.co.nz), by telephone, email, or other authorised communication channels approved by Shuttle2Home.
Payments
Full payment must be received at least 2 weeks prior to your travel date. For bookings made within 72 hours of travel, immediate payment is required to confirm your reservation.
We accept payments via credit and debit cards. For online transactions, we provide a secure payment link through ANZ VeriFone Eftpos NZ. A surcharge applies to all card payments, and the amount may vary depending on the card type. International card payments may incur higher fees.
To avoid surcharges, we can provide our company bank account details for direct transfers. Please notify us once your payment has been made so we can confirm receipt.
Pricing
All prices are listed in New Zealand dollars (NZD) and include GST. A 25% surcharge applies to bookings on public holidays. If an incorrect quote is provided at the time of booking, Shuttle2Home reserves the right to amend the fare and collect the correct amount prior to travel.
Standard rates cover transportation within a 5-kilometre radius. For distances beyond this range, an additional charge of $2.50 per kilometre will apply.
Arrival Time Guidelines
For shared shuttle services, customers are advised to schedule their booking to arrive at Auckland Airport at least three (3) hours before international flights and two (2) hours before domestic flights.
For private shuttle services, pickup times are set according to the customer’s request. Shuttle2Home will follow the requested time and is not responsible for any delays or missed flights resulting from the chosen pickup time.
We recommend booking your transfer at least 48 to 72 hours in advance to secure your preferred time and avoid last-minute availability issues. Same-day bookings are subject to availability and cannot be guaranteed.
Once a quote is accepted, it remains valid for 7 days. After this period, availability cannot be guaranteed, and you may need to reconfirm with Shuttle2Home before proceeding with payment.
Please notify us promptly of any changes to your travel plans. Shuttle2Home is not responsible for flight delays or early arrivals. If you arrive earlier than scheduled, you may need to wait, as shared shuttle services are scheduled based on all bookings. Once you have landed, your phone must be switched on and reachable.
Please note that your booking reserves a dedicated time slot. Cancellations made less than 72 hours before the scheduled travel will incur a penalty of 50% of the fare. Same-day cancellations will result in the full fare being forfeited, as resources have already been allocated for your trip.
If you need to reschedule, we will hold the payment as a credit for future use. To avoid cancellation fees, please provide notice at least 4 to 5 days in advance by emailing us. Please note that a $50 non-refundable amount applies to cover the time and costs associated with managing your booking and correspondence.
Once a customer confirms and agrees to proceed with the booking, all submitted details—especially pickup date, time, and AM/PM—are considered final. It is the customer’s responsibility to ensure all information is accurate at the time of confirmation.
You can request changes to your booking (such as pickup time or date) up to 7 days before your trip, and we will do our best to accommodate, subject to availability.
However, if you request any changes within 1 or 2 days of your trip, we may not be able to accommodate them.
On the pickup day, if the customer fails to show up, is unreachable, and has not informed us of any delays, the driver will wait for up to 2 hours after flight arrival, after which they will leave and the job will be marked as completed with no refund.
Shuttle2Home will not be held responsible for missed transfers due to incorrect or incomplete details (such as wrong dates, times, or flight information) provided by the customer. Please double-check all details before confirming your booking.
Shuttle2Home is not liable for delays caused by weather conditions, traffic disruptions, or other unforeseen circumstances. Changes, cancellations, or refunds may be applied as necessary in such situations. Please note that shared rides may take longer due to multiple stops along the route. While exact travel times cannot be guaranteed, we are dedicated to ensuring a comfortable and reliable travel experience for all passengers.
Each paying passenger is allowed one 7kg small carry-on and one large suitcase weighing up to 30 kg. Additional luggage must be pre-booked at $15.00 per item. Any excess luggage not pre-booked will incur a $20 fee per item, payable at the time of pick-up.
Oversized items, such as surfboards or bicycles, can be accommodated at $15.00 per item if pre-booked. Please notify us in advance, as we reserve the right to refuse unbooked items to ensure adequate space for other passengers’ luggage.
Passengers are kindly requested to assist with loading and unloading their luggage.
After clearing customs, turn left to the pre-booked shuttles meeting point, where the driver will hold a sign with your name. If you don’t see the driver, wait near the Vodafone or Spark store and do not leave the terminal. Please wait 10 to 15 minutes, and if the driver is still not there, give us a call or send a text.
Delays may occur due to busy parking, traffic, weather, or other unforeseen events. The driver will stay in touch if delayed. Once you arrive, text or call the driver with your contact number.
Please remain seated with your seatbelt fastened while the vehicle is in motion, as required by New Zealand law. Smoking, eating, and drinking alcohol are strictly prohibited on the shuttle. Compliance with these rules ensures a safe and comfortable journey for everyone. Failure to follow these guidelines may result in removal from the shuttle or other necessary actions.
Ages 4-14: Children traveling with an adult receive a 20% discount.
Under 4 Years: Travel free with an accompanying adult
We accept bookings for unaccompanied children at our discretion, depending on factors such as age, safety, and specific circumstances. Approval will be determined on a case-by-case basis.
Consent Required:
A guardian must provide signed consent for unaccompanied children to travel, both before departure and upon arrival.
Fare:
Unaccompanied children will be charged the standard adult fare.
Car Seat Policy:
Special Assistance Policy:
Animal Policy:
Accountability:
Shuttle2home is not liable for the loss, theft, or damage of personal items or luggage unless such loss or damage is due to proven negligence on the part of Shuttle2home. Passengers are responsible for ensuring their belongings are secure during travel.
In the event of lost or damaged luggage, passengers must notify Shuttle2home in writing within three (3) days of their travel date. Shuttle2home reserves the right to investigate claims and may require supporting documentation to process any liability considerations. Compensation for proven claims, if applicable, will be limited to the terms set by New Zealand law and will not exceed the value of the fare paid for the journey.
Prohibited Items
Passengers are strictly prohibited from carrying dangerous goods in their baggage. This includes, but is not limited to, loaded firearms, corrosive substances, explosives, flammable items, toxic materials, compressed gases, and any noxious or hazardous materials. Compliance with this policy is mandatory to ensure the safety of all passengers and staff.
Pre-Approval Required
Passengers must notify Shuttle2home in writing prior to travel if they intend to carry any items classified as dangerous goods. Written approval from Shuttle2home is mandatory before such items can be transported. Failure to obtain prior approval may result in the denial of transport for these items.
Service Impact Acknowledgment
Passengers acknowledge that certain events beyond the control of Shuttle2home may impact the ability to deliver services as scheduled, despite best efforts. These events include, but are not limited to:
Shuttle2home will strive to minimize disruptions; however, passengers are advised to account for potential delays during such circumstances.
Personal Responsibility
Passengers are responsible for staying informed about events that may impact travel, such as natural disasters, global crises, or local disruptions. It is the passenger’s duty to adjust their travel plans accordingly to mitigate any risks. Shuttle2home will not be held liable for delays or disruptions caused by circumstances outlined in these terms and conditions..
Amendments to Terms and Conditions
Shuttle2home reserves the right to modify these Terms and Conditions at its sole discretion and without prior notice. By continuing to use our services, you agree to comply with the updated Terms and Conditions. We recommend regularly reviewing the latest version of our Terms and Conditions to remain informed of any changes.
We provide Airport transfer and door-to-door pickup and drop-off services which are convenient and hassle-free transportation options for travelers.