FAQ
We've answered the questions we are asked most often. If you can't find the information you're looking for, please contact the Shuttle2Home team—we're always happy to help.
Yes. We operate 24 hours a day, 7 days a week.
Shared shuttle services operate on scheduled departures and may not always be available. If a shared shuttle is unavailable, we may offer a private transfer at an additional cost, subject to availability.
Shared Shuttle
- Lower-cost option.
- Travel with other passengers.
- Scheduled pickup and departure times.
- Multiple pickups and drop-offs.
Private Shuttle
- Exclusive vehicle for you and your group.
- Direct transfer with no additional passenger stops.
- Flexible pickup time.
- Faster journey.
Each passenger may bring:
One checked bag (up to 25 kg)
One carry-on bag (up to 7 kg)
Please declare all luggage when booking, including oversized items such as bicycles, golf clubs, surfboards, skis, prams, or mobility equipment.
Undeclared or excess luggage may incur additional charges or may not be accepted if there is insufficient space.
We accept:
Bank Transfer
Credit or Debit Card (card surcharge may apply)
Cash (selected bookings only)
Payment options will be confirmed when your booking is accepted.
No. Your booking is confirmed only after you receive a booking confirmation email from Shuttle2Home.
If you have made payment, please let us know so we can verify it. Once your payment has been confirmed, we will send your booking confirmation and meeting point instructions.
Cancellations within 48 hours of travel: 50% cancellation fee
Same-day cancellations or no-shows: No refund
Rescheduled bookings may be held as a travel credit, subject to approval.
Please notify us by email at least 4–5 days before travel to avoid cancellation fees.
A $50 non-refundable administration fee applies to all cancellations.
We operate in most weather conditions. If severe weather affects travel, we will contact you as soon as possible to discuss alternative arrangements.
Passenger safety is always our priority.
Yes. A GST tax invoice or receipt is available upon request.
Please check all booking details before confirming your booking.
Shuttle2Home cannot accept responsibility for missed transfers, additional charges, or service disruptions caused by incorrect or incomplete information provided by the customer.
